Are you trying to manage documentation costs but have doubts about outsourcing technical writing?
aMarketForce surveyed a number of Documentation Managers (DM) to understand their needs and concerns. We asked questions on project management, competence, communication in addition to costs.
The responses were interesting. The survey indicated that between 60% to 70% of DMs were reluctant to outsource their technical documentation work for some or all of the issues listed below:
These are real issues, and aMarketForce set about addressing each point before coming back with solution that were more than just ‘talk’.
In today’s world, multicultural workplaces are a fact of life. Despite that, it is easier to work with people who understand local culture. Your vendor’s local rep becomes crucial here. Good communication between the rep and the Documentation manager can make the difference between an OK project and an outstanding one. Make sure you can work with the local rep; he/she is responsive and appreciates your priorities.
In addition to these issues, there are some more aspects you should consider while thinking about outsourcing documentation work.
When does outsourcing make sense?
Your technical documentation team may not have work year-round. Having writers available as needed is more efficient and cost-effective. This is when outsourcing makes sense.
Companies prefer to hire and train technical writers who know the business. Such resources are valuable. It hurts the company every time a highly trained resource leaves, and you have to start over. In such cases, having an outsourced resource mitigates the loss.
When you outsource your technical writing work, you pay only for the work and no FTE overhead. You contract the work only when there is a requirement.
A professional technical writing company has team of skilled people on staff. While you pay for one resource, you still get the skills and experience of a number of other resources who the writer can call on for spot-help if needed.
Your outsourced technical writing team can always flex to deal with changing workloads. You can scale up or down your writing team as your needs change.
Technical writing software, especially an application that has archiving and multi-purposing capabilities, is quite expensive. aMarketForce, your outsourced technical writing services partner, will provide you the technical writing software for multi-purposing and other necessary tools required for efficient technical writing project management and delivery.