aMarketForce, a leading provider of market research and survey services announced today that it has successfully designed and executed a Customer Loyalty and Satisfaction Survey for a premier online shopping company. The client is one of the largest online shopping websites offering great deals through online stores for books, electronics, apparels, gifts and more.
The survey project was divided in 3 major phases focused on sampling, measurement and analysis. The first phase included designing the survey process and sample selection. In the second phase aMarketForce executed the survey, and collected and measured the results using renowned customer loyalty measurement methodologies. Other than customer loyalty question, important customer satisfaction questions were embedded in the survey which provided significant insights to the client. The third phase included data analysis and reporting of survey findings. A detailed survey report was provided in different formats to meet the client’s requirement along with a help file.
“The client is very satisfied with the results. The survey was successfully executed with over 20% customer participation rate.” said Ashwin Vora, CEO, aMarketForce. “The B2C ecommerce industry has always intrigued us. With the success of this survey, the client has decided to use us for all their upcoming survey campaigns” added Mr Vora.
aMarketForce has great expertise in designing, executing and analyzing customer satisfaction and loyalty surveys. For more information about market research and survey services, please visit www.amarketforce.com.
aMarketForce is a Silicon Valley based company that provides sales, marketing, customer support, and technical writing & documentation services to growth companies. Sales support and B2B marketing services span all aspects of lead development including database validation, scrubbing and cleansing, prospect database development and pre-qualification, as well as lead generation. Marketing services include email campaign management, customer satisfaction surveys, market research, SEO services, PPC campaign management, and website maintenance. Customer Support services include inbound technical support as well as pre-sales/post-sales customer support. aMarketForce’s technical writing services includes user documentation, installation manuals, training manuals, configuration and administration manuals. aMarketForce is a reliable business partner that provides competent, trustworthy services for your inside sales and marketing teams.
Additional information about aMarketForce can be found at www.amarketforce.com. For further inquiries call at 408-342-1700 or email at email@example.com.