Exceptional customer service is important for the success of any business.aMarketForce's Inbound Customer Support services agents work as your agents offering support to your customers over phone, IVR, email and chat. Our agents have multilingual expertise to support customers located around the globe.
The Inbound Customer Support Services include:
- Application & Claim processing
- Subscription services
- Feedback collection for products / services / campaigns etc.
- Polling & Media analysis
- Effective Up-selling and Cross-selling to existing customers during calls.
Customer support also involves services such as:
- Post Sales Product Support
- Product / service information request
- Billing information management
- Queries about account balance
- Payment information management
- Change in personal information etc.
- Enrollment services
- Welcome calls, registration, campaigns & events etc.
- Inquiry management services
- Dealer locator services etc.