Survey Services

October 11, 2012

Declining Customer Loyalty – Blame it on whom?

Is loyalty to your brands declining? Who will you blame it on – customers, competitors, industry trend or yourself? While […]
July 9, 2012

eCommerce industry case study for customer satisfaction and loyalty

In a prior survey blog, “How to Design a Successful Customer Satisfaction Survey?” we had discussed a procedure to design […]
June 18, 2012

Customer Surveys – Are you testing your customers’ patience?

Customer-focused businesses always want to know what their prospects and customers think of them. With the web making it is […]
May 23, 2012

How to Design a Successful Customer Satisfaction Survey?

In our last blog post Survey Mythbusters: Customer Satisfaction or Customer Loyalty, we discussed the major myths regarding customer satisfaction […]
April 30, 2012

Survey Mythbusters: Customer Satisfaction or Customer Loyalty

aMarketForce talks every day with clients looking to measure customer satisfaction and loyalty. Not to our surprise, many of them […]