Technical Writing and Documentation Services

You know that rolling out product is much more than a Gold CD or installing software on a server. Among other things, a product rollout needs to be supported with market-quality documentation - user-facing documents, technical documents, and support and training materials. If you have channel partners, you will need a slew of channel sales aids as well.

Creating this documentation requires specialized tools, as well as writers who understand technical materials and can convert it to customer-facing documentation. It’s not easy. The largest global companies routinely bring in specialized outside resources for this work.

aMarketForce offers highly skilled technical writing and documentation services. Their writers are well versed in technical writing. The writers work closely with your engineers during the development process, so that your products are supported by high quality documentation at rollout and beyond.

aMarketForce technical writing and documentation offerings include:

• User Documentation

  User documentation includes instructions for customers on proper product setup and usage.

  Key writing skills include converting (occasionally) complex steps into simple step-by-step instructions that a lay person can follow.

  Well-written user documentation reduces user frustration, product returns and support calls, and can determine the fate of a product in the market.
• Installation Manuals

  Installation manuals include detailed instructions for installing products, and, when necessary, for integrating the products with existing systems. Such manuals are commonly used by technical staff, and include very detailed information not usually provided in user documentation.

  Key writing skills in creating installation manuals include understanding complex technical information and organizing it in logical sections that can be followed by technical staff to replicate, error-free, the original intent of the engineer.

  Well-written manuals are highly valued by technical staff, and can make the difference in a sale when technical people express a preference for a well-documented product that is easy to support, over a superior product that is a technician's nightmare.
• Training Manuals

  Training manuals of various types are used by internal trainers for training support staff, sales training, as well as various levels of technical training, delivered live as well as on-line.

  Key writing skills to produce good training materials include a good understanding of the materials, training and delivery methods.
• Configuration and Administration Manuals

  Configuration and Administration Manuals provide details on product or service setup, administration and maintenance. This documentation is vital for technical support staff.

  Key writing skills include the ability to organize content logically and make related concepts readily accessible.

  Well written manuals will typically reduce the burden on your support staff leading to lower support costs.

Contact us to learn more about our technical writing and technical documentation services and the other ways we can support your engineering and documentation teams.Click here to Request a Call for technical writing services and technical documentation services.