Inbound Call Center Support Solutions
Are the skills of your highly trained support team being underutilised dealing with simple issues?
With markets cutting through geographical barriers, customers are spread across the globe. As a result, inter time-zone communication, in real-time, is rapidly becoming a necessity. Leading organizations have invested in and set-up global response call centers to provide sales and customer support services to help customers, partners and internal sales teams. A strong inbound call center support team helps enhance customer satisfaction by building an enduring relationship.
A strong inbound call center support team helps enhance customer satisfaction by building an enduring relationship.
aMarketForce can help free-up/expand your customer response bandwidth by functioning as an extended arm of your sales and customer support teams and providing 24/7 Inbound Call Center Support Services to your valued customers and partners. Our agents are global citizens with multilingual expertise to support your customers located around the globe
aMarketForce's call center has over 200 Customer Sales Representative (CSR) desks for parallel operations at any time. The contact center is equipped with sophisticated telecommunication systems, centralized monitoring system, security and disaster alarm systems and power back up systems for uninterrupted operations. aMarketForce's call center service ensures that your customers enjoy excellent tailored services 24×7.
Why outsource Call Center?
Labor-intensive activities are ideally suited for outsourcing. That's where aMarketForce like company who provides Inbound call center support solutions can manage your transaction-intensive processes and transform them into a competitive business asset. aMarketForce’s Inbound Call Center Services is ideal for small and midsized companies who don’t have infrastructure.
Our global 24/7 call center works across time zones and cuts through geographical barriers, handling inbound voice processes such as customer support, technical help desk or tech support, billing & accounts queries, complaints, etc.Outsourcing to an efficient 24/7 call center
- Enhances customer loyalty
- Enables enterprise agility
- Facilitates one-to-one marketing
- Ensures a non-stop stream of leads
- Reduces sales cycle times and maximizes cross-sells
Enhance Your Inbound Call Center Support by outsourcing:
Our Inbound Call Center Support Solutions provide email , chat, and phone support for all inbound inquiries that come to your company via your website or direct phone calls.
Selling does not stop when a contract is in place; customers, partners and prospects require nurturing and relationship building. Our Inbound Call Center Support Solution offers this nurturing and relationship building service which is lacking in many companies that are focused only on revenue generation.
We train our staff on your products and services. We go the extra step in responding to all queries whether it is a simple sales question, or calls in response to your marketing campaigns, or technical support.
Our Inbound Call Center Support Solutions includes:
Outsourcing Inbound Call Center Support with Quality:
For aMarketForce quality is a lifetime commitment. We become an extension of your organization working to achieve the high levels of customer satisfaction you need in order to win the respect and approval of your clients.
Our Quality Management Team will make sure that we meet the highest standards of client service.
Contact us to know more about our Inbound Support Call Center Support Services and how we can support your sales, marketing and customer support teams.
The work was laborious and time consuming. The aMarketForce (formerly known as V-Soft) team was able to deliver the information meeting our...
Marketing Manager, Siperian, Inc.