Inbound Help Desk

The success of a business depends on happy customers. If a business does not provide its customers with helpful, competent and friendly customer and technical support, then the business could encounter trouble surviving.

aMarketForce’s inbound help desk services function as a reliable and trustworthy extension of a client’s business by providing helpful, competent and friendly customer and technical support. aMarketForce’s highly-trained agents serve as a valuable resource to businesses that do not have the man power to adequately respond to incoming customer requests.

aMarketForce’s services are designed to alleviate its clients of responding to repetitive and time-consuming inbound questions, information requests and basic troubleshooting and problem solving. aMarketForce’s system significantly reduces the time clients spend on these issues, leaving more time for other projects.

Combined with its 24/7 availability via telephone, e-mail and chat, the Center of Excellence contains only the most modern Internet and telephone technology allowing for uninterrupted and reliable communication with clients; making offshoring an ideal, strategic and resource saving option.

Inbound Help Desk services include:
The Pre-sales Response Management service provides clients with the relief of knowing a trained, knowledgeable, trustworthy and efficient team of agents will respond to any customer inquiries relating to information requests or intention to make a purchase.

The L1 and L2 Support service provides technical support services 24-hours a day, 7-days a week. Providing 24/7 support to clients’ customers results in satisfied and happy customers because they receive competent help, friendly customer service agents, and faster response times.

Contact us to learn more about our inbound help desk services and the other ways we can support your sales and marketing teams.