L1 and L2 Support

In today’s technology-based market, the level of technical support provided can either make or break a company’s reputation with its customers.

aMarketForce’s L1 and L2 support service offers technical support services 24-hours a day, 7-days a week. This level of support results in satisfied and happy end customers who appreciate well trained, competent customer service agents and faster response times.

aMarketForce prides itself on maintaining a blend of superior customer service, technical expertise, and a highly-reliable communication and process set-up to deliver L1 and L2 technical support to its client’s customers.

The technical support teams work not only to assist customers who are experiencing technical difficulties, but also to improve customers’ understanding and comfort with the clients' products and services.

aMarketForce’s range of customizable technical support services include:

• Simple issue registration/logging
• Pre-defined, process based issue analysis and resolution
• Issue escalation and hand-over to Customer's support team
• Customer and issue records analysis and management

Contact us to learn more about our L1 and L2 Support Services and the other ways we can support your sales and marketing teams.